The product

A support workspace built around the ticket.

ugnAI turns customer messages into organized work. The AI handles repeatable first steps. Your team keeps ownership of the decisions that matter.

Customer message

AI intake and approved answer

Structured ticket and fields

Human review when required

AI assistant

Control how the assistant behaves.

Create separate workspace instructions for language, tone, intake, escalation, and safety. Activate only the rules the assistant should follow.

Up to 20 workspace instructions

Active and inactive controls

Language and tone matching

Human handoff rules

AI Instructions

Control workspace assistant behavior

Workspace instructions

3 of 20 instructions configured

AI active

Booking enquiries

Collect service, date, time, and customer details.

Language behavior

Match the customer’s language naturally.

Human requests

Stop AI and route the ticket to the team.

Channels

Manage every connected customer channel.

Connect Messenger, Instagram, website chat, and email while keeping each channel’s identity and configuration visible.

Facebook Messenger

Instagram messaging

Website chat studio

Inbound and outbound email

Channels

4 active customer channels

Manage channels connected to this workspace.

DeskXP

Connected

Facebook Messenger

Website Chat

Active

deskxp.com

ugnAI

Active

ugnai.app

ugnAI Support Email

Active

support@deskxp.ugnai.app

Bookings

Run appointments from the same workspace.

Configure booking types, availability, public booking pages, and customer appointment management without separating bookings from tickets.

Calendar and appointment views

Booking types and availability

Public booking pages

Reschedule and cancellation

Bookings

Calendar and appointments

Upcoming appointments

Total appointments

Active booking types

Booking calendar

July 2026 · Asia/Manila

SUN

MON

TUE

WED

THU

FRI

SAT

9:30 AM Consultation

Upcoming

30-Minute Consultation

Jul 17, 9:30 AM

Product Demo Request

Jul 20, All day

30-Minute Consultation

Jul 20, 2:30 PM

Product catalogue

Give the AI structured product data.

Manage products, categories, prices, variants, images, stock status, and availability for product questions and workflow experiences.

Product and service records

CSV import

Price and stock information

Workflow carousel support

Product Catalog

Commerce Lite

Manage products, prices, variants, images, and availability.

Import products by CSV

name, description, category, price, variants, stock and image

ProductCategoryPrice / stockStatus

Monthly CX Systems Support

Product 1

Retainer

Available

Active

Zendesk Audit and Optimization

Product 2

Zendesk Services

₱15,000

Active

ugnAI Early Access

Product 3

AI Customer Messaging

₱2,999

Active

Support Workflow Automation

Product 4

Automation

Available

Active

Knowledge

Publish the answers the AI is allowed to use.

Build a controlled knowledge library with categories, questions, answers, keywords, and publication status.

Published content only

Draft and archived states

Categories and keywords

CSV bulk import

Knowledge

Approved answers for the AI

Search knowledge

Appointment hours

Bookings

Published

Cancellation policy

Policies

Published

Product availability

Products

Draft

Payment options

Payments

Published

Workflow Studio

Build the customer journey visually.

Connect messages, questions, AI replies, knowledge, products, conditions, API calls, booking, ticket updates, and human handoff.

Visual node canvas

Conditions and variables

API connections

Booking and handoff nodes

Workflow Studio

Booking Request · Published

Add node

MessageAsk FieldGenerative ReplyKnowledgeCarouselBookingOptionsConditionAPI CallHandoff

Start

Entry point

Booking

Select booking type

Message

Send confirmation

Agent workspace

Understand the ticket without rebuilding the story.

Conversation, customer information, internal notes, ticket fields, AI summary, ownership, and status stay visible in the same working view.

Ticket #1042

Booking request from Messenger

Needs human

Views

All open38

Needs human9

Pending12

Unassigned6

Hi, I want to book for Saturday afternoon.

Sure. Which service would you like to book?

The premium consultation.

Internal note

Customer prefers Saturday afternoon. Final availability needs team confirmation.

Ticket details

Customer

Maria Santos

Type

Booking request

Preferred day

Saturday

Service

Premium consultation

Assignee

Unassigned

One operating layer

The workspace behind every customer conversation.

Tickets

Open, pending, assigned, escalated, and solved work

Customers

Conversation history and collected customer details

Views

Queues built around the work your team needs to handle

Knowledge

Approved answers and business information for the AI

Workflows

Guided paths for intake, support, booking, and escalation

Channels

Connected customer entry points managed by one workspace

See it in your own operation

Start with one channel and one workflow.

Connect a customer channel, configure what the assistant can do, and test the handoff with your team.