Know what the platform does before you connect a channel.

Yes. You configure workspace instructions, approved knowledge, workflow behavior, required details, handoff conditions, tone, and topics the assistant must avoid.

It uses approved workspace knowledge, the active workflow, relevant ticket information, and the current conversation. Draft or archived knowledge is not used for customer-facing answers.

Yes, but only fields that are explicitly configured as AI-collectable and editable, belong to the active workflow, and contain a value clearly provided by the customer.

No. A confirmed handoff disables public AI replies for that ticket. The agent then owns the customer conversation.

Not by default. Those actions require verified business data or human authority. ugnAI is designed to collect context and route the request rather than invent or approve a business decision.

The current platform direction includes Facebook Messenger, Instagram messaging, website chat, and email. Availability may depend on workspace setup, provider approval, and the enabled plan.

The standard beta offer starts with one Facebook Page and one Instagram account. Larger or multi-brand setups can be scoped separately.

Yes. The person connecting the channel needs the required Page, Instagram, and Meta business permissions.

Yes. An authorized workspace administrator can disconnect an account. Existing ticket data may remain subject to the workspace retention and deletion settings.

Yes. Workspace owners and administrators can invite users and assign roles that determine who can respond, manage tickets, configure settings, or administer the workspace.

Yes. Tickets can be assigned, prioritized, tagged, updated, and organized into working views such as Needs Human, Pending Customer, Unassigned, or My Tickets.

Yes. Customer profiles can show contact details, connected identities, previous tickets, conversation history, and structured information already collected.

Yes. Internal notes remain inside the workspace and are not sent to the customer.

The initial setup covers workspace configuration, the first connected channels, three starting workflows, ticket fields, working views, AI instructions, knowledge guidance, and end-to-end testing.

You need accurate information the assistant is allowed to use. This can include FAQs, service details, operating hours, policies, product information, and escalation instructions.

Yes. Knowledge entries can be added, edited, drafted, published, or archived by authorized workspace users.

Yes. Workflows can be adjusted as your process changes, including the questions asked, fields collected, default priority, handoff rules, and final customer message.

The current offer is ₱5,999 per month plus a one-time setup fee of ₱15,000.

The plan includes one Facebook Page, one Instagram account, up to three users, 1,500 AI conversations per month, 5,000 AI replies, up to 10 AI replies per ticket, three workflows, 30 knowledge entries, tickets, customer profiles, human handoff, and basic usage reporting.

AI public replies stop, but tickets continue to be created and human agents can still reply. The customer is not shown an internal usage-limit message.

No. Billing is currently handled manually through an invoice and an agreed payment method.

No. ugnAI does not sell or rent personal information.

Relevant conversation context and approved workspace information may be sent to an AI provider when generating a reply, summary, classification, or structured field. The platform is designed to limit processing to the context needed for the task.

No. ugnAI is not designed to collect passwords, one-time passwords, banking credentials, or complete card information.

Yes. Authorized users and data subjects can request deletion, subject to identity verification, legal obligations, the role of the connected business, and applicable retention requirements.