Support workspace for Filipino small and medium businesses
Organize customer messages from Facebook into one support workspace.
ugnAI helps Filipino businesses manage inquiries, bookings, follow-ups, and support requests from Messenger without losing context between customers, agents, and handoffs.
Facebook Messenger conversations are organized into tickets with status, history, and customer details.
Designed for small and medium businesses that handle inquiries, bookings, follow-ups, and support through social channels.
The assistant can collect basic details before handing the conversation to your team.
Agents can see what was already asked, what the customer answered, and what needs to happen next.
Product modules
The beta focuses on the parts a small support team needs first: messages, tickets, customers, users, and basic workflow controls.
Track incoming messages, replies, notes, and ticket status.
Keep customer profiles and related ticket history in one place.
Connect Facebook Messenger through Meta. Instagram DM is planned.
Control tone, data collection, escalation, and handoff rules.
Collect the details your business actually needs.
Manage users, roles, workspace details, and access.
Common use cases
Useful for businesses that receive customer conversations on Facebook but need a more organized way to track and reply.
Start with one Facebook Page.
Create a workspace, connect Messenger, and invite your team when you are ready to test the support flow.