AI customer support platform for growing businesses
Keep customer conversations connected.
ugnAI, pronounced ug-nay, comes from the Filipino word ugnay, meaning connection. It brings Messenger, Instagram, website chat, email, AI support, tickets, workflows, and human handoff into one connected workspace.
All your channels
Messenger, Instagram, website chat, and email
AI-assisted support
Answers questions and follows your workflows
Bookings, knowledge, and catalogue
Manage appointments, approved answers, and products
One workspace
Why ugnAI exists
Customer messages should not become disconnected work.
Scattered conversations
Messages get fragmented across inboxes and channels.
Repeated customer context
Customers repeat details whenever ownership changes.
Broken follow-through
Teams lose track of ownership, follow-up, and context.
Product capabilities
AI where it helps. Human control where it matters.
Configure what the AI can answer, when it should escalate, and what information should be passed to your team.
AI-assisted conversations
Answer customer questions, collect required details, and prepare context before your team takes over.
Structured tickets
Turn customer messages into trackable work with status, priority, ownership, fields, and internal notes.
Controlled human handoff
Set exactly when AI should stop and what prepared information should pass to your team.
Configurable workflows
Build guided customer flows for booking, qualification, products, support, and escalation.
Customer records
Keep customer details, previous conversations, ticket history, and collected information together.
Workspace controls
Manage users, instructions, channels, knowledge, products, ticket fields, views, and usage.
Inside the workspace
Six tools. One connected workspace.
AI assistant
Create separate workspace instructions for language, tone, intake, escalation, and safety. Activate only the rules the assistant should follow.
Workspace instructions
3 of 20 instructions configured
Booking requests
Collect service, date, time, and customer details.
Language behavior
Match the customer’s language naturally.
Human requests
Stop AI and route the ticket to the team.
Workspace features
The operating layer behind the conversation.
#213
Appointment: 30-Minute Consultation
James Daniel Constantino
Tickets
Select a workspace feature below
Work from the complete ticket.
See the queue, conversation, customer profile, ticket properties, custom fields, internal notes, and human handoff status together.
Practical use cases
Built around the conversations real businesses handle.
Start with one repeatable customer journey, then connect the rest of your operation as your team grows.
Appointments and patient enquiries
Dental clinics
Handle common questions, collect patient details, and guide customers into the right appointment flow before the clinic team takes over.
Appointment booking and availability
01Treatment and service enquiries
02Patient detail collection
03Escalation to clinic staff
04Connect your first customer channel and build from there.
Start with one channel, configure your workspace, and add the rest when you are ready.