Provider list
DeskXP engages the providers below to support the operation and delivery of ugnAI. These providers may process information only as needed to provide their respective services. The exact providers used may depend on the enabled channel, feature, workspace configuration, or deployment.
Provider
Purpose
Data categories
Supabase
Database, authentication, storage, and related backend services
Workspace, user, ticket, message, customer, and application data
Vercel
Application hosting, server execution, delivery, and logs
Application requests, technical information, and limited service data
OpenAI
AI-assisted replies, summaries, classification, and extraction
Selected conversation context, instructions, knowledge, and ticket data
Amazon Web Services
Email processing, queues, functions, and object storage
Email messages, attachments, events, and infrastructure logs
Meta Platforms
Facebook and Instagram channel connectivity
Platform identifiers, messages, attachments, and conversation events
Cloudflare
Security, verification, and supporting edge services where enabled
Technical, verification, and request information
1. Provider changes
DeskXP may add, replace, or remove service providers as ugnAI and its supporting infrastructure evolve. Material changes will be reflected on this page.
2. Customer-specific terms
Enterprise or contracted customers may receive additional provider, security, or processing commitments through a data processing agreement or service agreement with DeskXP.
3. Contact
Privacy or subprocessor-related questions may be sent to privacy@deskxp.com.